Frequently Asked Questions

Aurrra is an AI content workspace for creators. Research an idea, write in your own voice, create images and videos, and schedule posts across YouTube, LinkedIn, X, Instagram, and TikTok.

Yes. Create an account with no credit card required. Eligible new users receive 100 free credits after confirming their email. You can choose a paid plan later.

Eligible new subscribers can choose a 10-day free trial. A card is required for this optional subscription trial. Your chosen plan begins billing after the trial unless you cancel first. The full plan credit allowance starts after the first payment.

You can purchase top-up packages at any time. Purchased credits never expire. You can also upgrade your plan for more plan credits. Vault, Collections, and manual video editing are unlimited. Research, AI-assisted edits, avatar rendering, and exports can require credits; check the estimate for the action you choose.

Plan credits reset at the start of each billing cycle and do not roll over. However, purchased credits (from top-ups) never expire and carry over indefinitely.

Yes. Go to Settings → Billing to upgrade, downgrade, or switch between monthly and annual billing at any time. Review the payment portal confirmation for the effective date and any prorated charges before accepting the change.

Yes. You can pause your subscription for $2.99/month. While paused, you keep access to your account and data but won't receive plan credits. Pausing during a trial ends that trial. Review billing adjustments before confirming.

Avatar rendering is available on Pro and Gusto at 200 credits per estimated minute, rounded up. With your own connected HeyGen account, Aurrra uses 10 credits per estimated minute and HeyGen bills separately. Review the estimate before rendering.

Set brand voice in Settings → Brain and niche, website, and calls to action in Settings → Profile. Save your changes before generating. These provide context for writing; review and edit the draft yourself.

Yes. An Instagram search uses 25 credits. Check your balance and the displayed cost before requesting research or analysis.

Arrange clips, text, audio, and captions on a timeline and preview the result. Manual editing does not use generation credits. Exporting costs 10 credits; AI-assisted operations are separate charged actions.

Review your timeline and the available export settings, then submit the export. Wait for the render job to complete before downloading the result.

Automatic publishing requires an active paid Pro or Gusto plan. Pro includes 5 connected accounts and 300 posts per calendar month (UTC), including up to 60 posts to X. Gusto includes 15 accounts and 900 posts, including up to 180 posts to X. Free accounts, Starter, and trials can plan content without automatic publishing.

If you can't find what you need in these docs, email admin@aurrra.com with the page or tool you are using and what happened.